Refund policy

Orders may be canceled free of charge within 24 hours of purchase, before production begins. To cancel, contact us at hello@shopmgrace.com with your order number. After this window, your order enters production and cannot be canceled.

Because every M Grace piece is made to order by hand once you place it, we're unable to accept returns for personal reasons, including a change of mind, incorrect size selection, or similar. All sales are final except where the issue is our fault, covered below.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of arrival with your order number and photos of the item and packaging.

For approved claims, we'll email you a prepaid shipping label at no cost to you, and work with you on a repair, replacement, or other suitable resolution.

Warranty

All M Grace pieces are covered for workmanship defects for 1 year from delivery, including issues with settings, prongs, or structural integrity. This warranty does not cover normal wear, damage from accidents or misuse, or loss.

If a workmanship issue arises within your warranty period, contact us at hello@shopmgrace.com with your order number and photos of the issue. Once approved, we'll email you a prepaid shipping label, at no cost to you, to send the piece to our workshop in Japan for repair. Repairs typically take 2-6 weeks once your piece arrives in Japan.

For routine maintenance and cleaning that isn't a defect, a local jeweler is a good option and doesn't require a warranty claim.

How to start a claim

To cancel an order within 24 hours, request a return for a damaged, defective, or incorrect item, or request a warranty repair, please contact us at hello@shopmgrace.com with your order number and reason for the request.

Claims and cancellations must be approved before anything is sent back. Items sent without prior authorization may not be accepted.

Refunds

Approved refunds (for cancellations within 24 hours, or for damaged, defective, or incorrect items) will be issued to the original payment method. Please allow several business days for your bank or card issuer to process the refund after it has been issued.